Verizon is guilty of false advertising.
1. My DSL services gives me Internet speeds that are considerably below published speeds. I have made many attempts to contact Verizon about this, but they never fix it. My contract says I will get speeds of 1 Mbps but the most I get when I run speed tests is 768kbps.
2. I keep getting letters to Dear Valued Customer, suggesting I upgrade to High-speed Internet & Phone (with a 2nd line included) for $99.99/month on my second line, which is a business line. When I called to order this service and cancel my residential phone, I was told that this deal is only for new customers when the letter is addressed to Dear Valued Customer. And, on my business line, this would be a new service. They told me on the phone I am not eligible because I am not a new customer. Nowhere in this letter from Marc W. Adams, Director of Business Marketing.
3. I wrote a letter to Marc W. Adams at the return address on the letter, and it was returned with a label Return to Sender Attempted - Not Know Unable to Forward.
Is this a way to treat a customer. I teach marketing for a major university, and I consult with Fortune 1000 companies on marketing and business issues. Both 1 and 2 are clear cases of false and misleading advertising, and if Verizon is unable to honor their offers and their state speeds, I have no other recourse than to take legal action.
I cannot believe when so many providers are vying for my phone, Internet, and TV business that Verizon is treating a customer, who has been a Verizon/General Telephone customer for over 45 years.