Anti-Phish wrote:VZ damaged one of my sprinkler lines when I had FIOS installed 7 years ago.
Although VZ has a "Construction Damage" department, all they would do was to open a ticket.
The ticket would get closed quickly with no contact and no action.
I finally filed a complaint with my state's Public Utility Commission.
It took several months after that, but I finally did get a check from VZ for the damage.
You always have the option of filing in small claims court.
I agree 1000%! If you have a cable franchise office in your jurisdiction that may yield the fastest response. I have found the installation contractors are not always very well supervised when putting cables in the ground, and it always seems to be if it goes from point A to point B and works, then Verizon closes the ticket. You should of had your sprinkler people put a shovel through the fiber where your pipe was cut. That would have brought them out!:smileyfrustrated:
It seems that personal buried items on a customers property are not public utilities, and therefore not marked by a utilities marking company.
Here Verizon assumes the customer will mark any personally installed underground items to prevent damage. Verizon's contractors depend on a third party utility marking company. If you have any items that are your property such as waterlines or other cables, I would think you should have some type of installation and location record as a good practice. But YES it stinks when one of the Verizon contractors damages something.
WHAT STINKS IS, IT WAS NOT FOR YOUR SERVICE!
"Note: Please mark your sprinkler system or any other obstacles that may be buried in your yard. This helps ensure that no damage occurs during installation."