After several attempts with Verizon reps to get our online backup increased from 50gb to 150gb, Verizon finally figured it out and now we have more backup memory. However, in the process of doing that, Verizon went and terminated our internet security suite. After chatting with a rep to get VISS turned back on, our account on My Verizon shows that it is active again; however, the VISS on our PC still indicated that our subscription has ended. In an attempt to fix the problem, we first removed the existing VISS from the PC then reinstalled it....but after reinstall, VISS is still saying the subscription has ended, and we need to renew our subscription. I'm at the end of my rope in dealing with Verizon on this and thought I'd try the forums to see if I can get an answer. Any ideas on how to get VISS to get working again? I'm worried about the PC being exposed since VISS is not active...
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