Vericust,
Im glad to hear that we were able to resolve this issue for you. I will go ahead and close out this case and check back with you within the next month to make sure that everything is reflected correctly on you bill. If you ever have any questions in the future please feel free to comment on your original post. Again I cannot thank you enough for your patience through this frustrating situation. We dropped the ball, but hopefully we put it back where it belongs, in your court. 
I hope you can be assured that in the future you can always reach out to us.
Thank you so much for your time,
Amanda_M