joeyc wrote:
I can not get connected to my wireless network for my ROKU connection. I use all the correct info. I use the password from Verizon.s router and the bottom line is cant connect. WHY I have another one on a different TV and it is perfect.
If II understand what you've written, you already have a Roku unit connected to a particular display device that connects wirelessly to your Verizon router (stop me right here if this is not the case).
You also have a second Roku device that does not connect to the router. Assuming you are using the correct username, wireless SSID, and pass, then the inability to connect is due either to the Roku unit itself, or to wireless propagation issues in your building.
If the unit is defective, then it just needs replacement. These devices cannot be "serviced" in the usual sense, and although a defect is a bit rare it does happen.
If the issue is instead a wireless propagation problem, then look into the differences between both your units (location, distance from wireless radio, possible interferences, etc.).
Here's a link that discusses wireless issues in some detail:
https://forums.verizon.com/t5/FiOS-Internet/Why-your-Wi-Fi-is-slow/td-p/534451