Spoke to the Verizon Sales Person again. Tells me that they can only raise an engineering request and they cant tell me what happens to that request. It could take one week, one month, one year, or 10 years.Meanwhile, I am stuck with no internet for eight weeks now. Also realized that no one else serves this community and we are at Verizon'e mercy.
I will appreciate any suggestions about how to escalate this problem