My company moved my phone number adding me to their wireless plan. My company provided the most recent Iphone leaving me with my personal Iphone 4s. Having no use for my old phone I spent 3 days cleaning it out and setting it up for my fiance as a birthday present.
Excited he went to activate it today at a Verizon store. He called me and told me my phone is still activated. I said ok no problem I will call Verizon and have the phone deactivated completely. While on hold I thought I would login to my online account to see if I could cancel all services that way.
When a customer service Rep answered I told her the same as above. She then told me that my phone will not be deactivated and services removed until June 23rd because of my billing cycle and that the services are already paid for.
I completely disagree with this!!!!!! My phone is not in use and so the services in my opinion are not rendered and they are not paid for. My device even shows online that Service for this device is currently suspended. The current statement (which I have not paid yet) has a billing cycle of 05/23-06/23. I have been a Verizon customer for 10+ years and I have fulfilled my obligations with all of my contracts. I don't understand why the phone cannot be completely deactivated TODAY and my account credited and I pay the difference.
This is just wrong. Verizon is trying to collect an additional $127.62 for services that will not be used.
My Fiancés birthday was yesterday not June 23rd!!!! If this cannot be resolved I will not be recommending Verizon ever again.