*sigh* Make sure they bring a laptop that's same as your OS to test it. My tech had a Android tablet and insisted the speed test was the OK and the problem lies with my computers. Funny though, he said his tablet couldnt run the Flash for Verizon's speedtest, so there's no way it's the same as the one I use. I showed him how slow google is, and it was pretty brushed aside.
Please keep me updated on your issue. Perhaps if they fix it for you it'll be fixed here too; then I wouldnt have to switch.