I am furious right now as I had ordered Fios and had an installation scheduled today. They called, not once, but twice to confirm and I was told to expect them at my house from 8am to 12pm. It is now 5pm and no one showed up. I even took a day off and rearranged my schedule to be here. How can a reputable company like Verizon make an appointment to do something, and not show up? I do not expect this from a major provider and it is both DISGUSTING and absolutely UNACCEPTABLE. Upon calling the customer service center, they offered to reschedule but what good is a reschedule if I can't trust you? After all I got as good as a guarantee that they were going to come today and no phone call, no doorbell ring, no attempt was made. I don't know what kind of **bleep** show you're running but this is appalling. Needless to say I will tell my family and friends of this experience. It does not matter if you offer good packages when you have a sure customer and can't do something as simple as INSTALLING THE **bleep** THING.
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