THIS IS WHAT I HAVE IN SERVICE
M1424WR VERIZON ROUTER REV F
to give you an idea of length of successful service
Received Packets 14688928
Sent Packets 25237763
http://www.verizon.com/cs/groups/public/documents/adacct/vzmi424wrusermanualv4.pdf
Page 26 of above manual might help
6. Write down wireless settings.
In order for every computer to connect to this Router wirelessly, you need to make sure that the wireless setup for each computer uses the SAME settings listed below. Please make sure that you write down all of the values set on this screen.
Current Wireless Status:
Wireless: ON
SSID: *******
64-BIT WEP: OFF
64-BIT WEP KEY: **********
Channel: Automatic
SSID Broadcast: Enabled
MAC Authentication: Disabled
Wireless Mode: Compatibility Mode(802.11b/g/n)
Packets Sent: ########
Packets Received: ######
IF YOU CAN PROVIDE SOME OF THIS TYPE OF INFORMATION ABOUT YOUR ROUTER AND YOU STILL HAVE A PROBLEM IT WILL ALLOW THE MODERATOR TO OPEN A PRIVATE MESSAGE WITH VZ TECH SUPPORT