I'm having issues at the Alter.net addresses too - starting today, though, so maybe whatever was being reported last month got fixed?
C:\Users\Me>tracert google.com
Tracing route to google.com [74.125.226.194]
over a maximum of 30 hops:
1 1 ms 6 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 7 ms 4 ms 4 ms L100.BSTNMA-VFTTP-165.verizon-gni.net [96.252.13
.1]
3 10 ms 9 ms 6 ms G0-5-5-6.BSTNMA-LCR-21.verizon-gni.net [130.81.1
88.148]
4 12 ms 9 ms 6 ms ae0-0.BOS-BB-RTR1.verizon-gni.net [130.81.209.86
]
5 12 ms 11 ms 14 ms 0.xe-2-1-0.XT1.NYC4.ALTER.NET [152.63.18.58]
6 25 ms 25 ms 23 ms TenGigE0-6-2-0.GW8.NYC4.ALTER.NET [152.63.21.117
]
7 * 12 ms 12 ms google-gw.customer.alter.net [152.179.72.62]
8 15 ms 14 ms 14 ms 209.85.255.68
9 14 ms 16 ms 14 ms 72.14.239.250
10 14 ms 14 ms 14 ms lga15s28-in-f2.1e100.net [74.125.226.194]
The tech at Verizon (I got to speak to a level 2 support person) seemed to think that because the router was in my basement and I was on the main floor, this was the issue, despite both the router and my laptop having been in these positions most of the last four years! Then he decided it was because we hadn't reset the router to factory defaults. Both of these comments were AFTER I'd told him to look at the trace route I'd pasted into the chat I had earlier with their level 1 tech. At that point, I decided it was not worth my time on the phone with him and hung up in frustration.
Is this their way of trying to force me to switch to their "quantum" fios? Seriously, I've never had any issues with them, and I've had fios since it was first offered in my neighbourhood, which was four years ago, but I'm ready to go look for alternatives. There should be a "I know what I'm doing, and I don't need you to walk me through resetting my router or rebooting my computer, take me to your leader!" button when you go to contact support.