While trying to contact the technician who installed my FIOS I got such a headache that I was forced to just hang up three times. When the istallation was done the tech handed me a packet of info which had a space for his name and contact number. Both were blank and I tried to get them so I could enter them on the form. The info packet was to be kept as part of the agreement for the FIOS install. Right now, the 30 day cancellation sounds pretty good! I tried to use the website I was directed to but could not draw up the contacts name, strike 1. I tried the "live chat" function and that became, strike 2 because they did not have access to that information. I then tried the next phone number given to me by the Verizon website and was told, by a very polite woman, they are not supposed to give out that information. This game has four strikes, unlike baseball, because I got ahold of a local service rep from Philadelphia, PA who; "Could not give out that informatiom!"! One caveat was that the technician who did the install reminded me of the old "Bell Telephone" service people in that he did his best to "hide" the wiring etc. I thought Comcast was bad with the "run around" but Verizon is not far behind!
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