Hi everyone.
At start I want to say I'm really dissapointed with this service. I have 75/35, but even simple TWC was working better than this. I think only for about 2 weeks everything was fine and then it started to be really laggy. I'm a gamer and this is what I mostly use internet for. I'm also not American and I have real life friends in Europe. I want to be in contact with them and playing games together is really good. Now of course I could use US servers to play, but they can't.
Back in december 2012 laggs started - what was previously 100ms changed into 220ms. It lasted for about 2-3 months and then stopped. Finally I was able to play once again on european servers, but it didn't last long, because after some time it's back again, but this time in slightly different form: I can play one game with ping 100-130 which is completely fine with me and the next game gonna be around 160-220 ms which is unplayable. So it's completely random at any hour of the day. Like I've said before TWC was much more stable and cheaper. I'm paying almost twice as much for much worse service.
I don't think it's my fault in fact I'm almost entirely sure it's not my fault. I don't want to call technical service just to hear I should restart the router or disconnect for 5 minutes and if that did not work, there is nothing else they can do. I bet even 6 years old kid knows how to restart router now. Why I say it's not my fault is because back when I had the energy to investigate the issue I discovered there are many people on Veriozn FIOS experiencing same/similar problems. Maybe for them it's not a problem, but for me it's huge. Maybe Verizon thinks it's fine to screw gamers, but I don't think this way.
I'm a customer not a programmist and I don't want to be their Guinea pig I want to get service I'm paying for, and from what I heard it should be the best, well it's far from it, even youtube laggs. I also heard they have some troubles with google, but of that I'm not entirely sure.
If these problems won't get solved in a few days, I'm going to dissconect the service and probably never tell a good word about service/company. I don't really care about which company I pay as long as they are doing fine. There are alternatives, so why should I wait until they fix the issues, if it takes them about half year or they don't get fixed at all. I don't know.
TLDR:
Verizon FIOS = nice ads, bad service, bad customer suppprt
TIL Cable is better than fiber.