Please provide a transcript of the telephone conversation of my original order on November 18, 2013.
It was my understanding that I was signing up for 15/5 Fios Internet only.
No-contract, month to month service for $45.99 per month. Guaranteed for 12 months.
Plus a $79.99 installation fee to be paid over 3 months.
When I called after receiving my first bill, I was told that was impossible.
That Internet only service was more than that. The CSR suggested that perhaps
the first person added telephone service and a service commitment to get the
order into the computer. The second CSR suggested that the only way to
reduce my bill was to bundle it with TV, without actually getting the equipment.
None of this seems right.
What I what is $45.99 per month. Guaranteed for 12 months. No contract.
Also please waive the $79.99 installation charge. It should have been waived,
as I was with Comcast. I have also heard that if I had placed my order online,
the installation chage would have been waived. I called because I wanted dry loop DSL.
In the 3 weeks I’ve had service, I’ve had to call twice. Once to provision the ONT for Ethernet. Which should have been done during installation.
The second because of the billing.
Comcast is extremely anxious to regain me as a customer.