lorrainedunn1 wrote:I have fios internet. We saw a commercial on TV that said if we had multiple internet devices that we should upgrade to quantum speed internet. My husband clicked on it on the television and it said that it did not work and we would have to call in. We did not think anymore of it and were not terribly interested in the upgrade anyway. A few days later a router came in the mail with the new upgrade.
What tier did you pgrade to? The only ones that should require a new router are 100Mbit and up download speeds.
Have you tried connecting the old router instead of the new one? It should still work even if you are a 150 Mbit user. When you do that do you still have the same problem. If yes then point out to Verizon tech support that the issue only started when the upgraded your tier (I'm presuming you had no issue before?). If no then report to Verizon that the new router they shipped you is apparently defective.
Are you connected to the router by ethernet or wireless?