I was a Verizon Fios Internet customer for 5 yeaqrs and have/had no complaints with them in all that time.
I understand that the price increase was a business decision on their part; which I made a financial decision to take my business to their competitor Optimum.
For me, the $8 increase to receive the same speed tier (15/5mbps) for now $62.99/month+taxes and fees was unacceptable. When I saw Optimum was offering a 50/25mbps for $54.90/month, I called VF to see if they were interested in customer retention and unfortunately they were not as they said they could not provide a similar offer.
No harm, no foul. It just made the decision to jump ship much easier.
So far, I have nothing but good things to say about Optimum. My service was installed less than two days after my initial inquiry. The installation techs were very friendly and prompt and the telephone support tech I had to call to finish setup was great. I conducted a speeedtest and so far I am seeing an average of 49/27 speeds on my pc.
That being said, I have only had the service for two days so we'll see how long the honeymoon lasts. Hopefuly it will be as long a relationship as I had with Verizon.
Loyalty is a two way street. Too bad that one side didnt' see it that way...I guess it's just business.