they haven't? yes they have. I got replies in a private thread, submitted my info as requested so i could be contacted and recevied a call, and the above was the result. That was the last straw. At this point I don't want anymore help from you (you being verizon). I've tried countless times now and I get no where.
edit: i see that you've added that green shaded comment, "This response has been resolved in a private support area." To the other users, no it has not. Read what I wrote if you haven't and see if you considered that, "resolved?"