Hey Guys
I too am having the same problem and Verizon support (not sure it can be called support or hinderance) is not having any of it.
this is traceroute to google.com
4 5 ms 5 ms 5 ms 130.81.199.14
5 * 8 ms 8 ms 2.ae1.XT1.NYC4.ALTER.NET [140.222.228.119]
6 14 ms 11 ms 9 ms TenGigE0-4-4-0.GW8.NYC4.ALTER.NET [152.63.18.202]
7 * * * Request timed out.
8 17 ms 18 ms 20 ms 72.14.238.232
thisi s to microsoft.com
4 8 ms 7 ms 8 ms 130.81.199.14
5 58 ms 58 ms 26 ms 2.ae1.XT1.NYC4.ALTER.NET [140.222.228.119]
6 23 ms 21 ms 13 ms TenGigE0-6-0-5.GW8.NYC4.ALTER.NET [152.63.25.214]
7 * 10 ms 9 ms microsoft-gw.customer.alter.net [65.206.120.34]
8 * * * Request timed out.
9 79 ms 79 ms 79 ms xe-4-1-1-0.co1-96c-1b.ntwk.msn.net [207.46.40.78]
10 77 ms 77 ms 78 ms 10.22.10.225
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
this is to verizon.com
3 11 ms 11 ms 11 ms G0-5-3-5.NWRKNJ-LCR-21.verizon-gni.net [130.81.182.104]
4 8 ms 7 ms 7 ms ae3-0.NWRK-BB-RTR1.verizon-gni.net [130.81.199.186]
5 64 ms 63 ms 65 ms 0.ae1.XT1.SAC1.ALTER.NET [140.222.225.213]
6 65 ms 69 ms 64 ms GigabitEthernet6-0-0.GW9.SAC1.ALTER.NET [152.63.55.73]
7 64 ms 65 ms 65 ms verizon-gw.customer.alter.net [157.130.193.66]
8 * * * Request timed out.
9 * verizon-gw.customer.alter.net [157.130.193.66] reports: Destination net unreachable.
Trace complete.
I guess we should ditch FIOS and go with some other provider who can provide the speed that they promised.