Re: Signal Interruption to Router HELP

Wow that's a bit overwhelming.  her ya go:

Sorry if that was a bit overwhelming, but you didn't give much information in your OP.

  

The MOCA signal from the ONT to to the router?  The fiber signal from the CO to your ONT?  Can you be more specific?

I am asuming the MOCA signal is out because the COto ONT signal is out. 

Losing the signal from the CO has not been confirmed at this point.  If that were the case this would be happening to your neighbors also.  Have you checked with them?

 

When this happens, what are the lights on the router doing?

Sometimes all are out,

That would indicate the router is rebooting.

 

sometimes one greenlight is on,

Which one?

 

How are you connected to the router?  Wireless or cat5? Do you think we unenlightened users are supposed to know what a cat5 connection is?

cat5 refers to category 5 twisted pair.  What you refer to as an ethernet cable. MOCA, wireless, cat5 and even fiber are all types of ethernet connections, although each is a different physical media. By referring to cat5, I'm specifically referring to a wired connection.

  

When this happens, what are the lights on the ONT doing?  Haven't checked yet, but next time it freezes i will.

From what you've said so far, I doubt you're losing your connection to the CO.  It sound to me like you're losing your connection because the router is rebooting. 

 

What hardware revision of the Actiontec router do you have?  This should be on the first line of the service tag.