mikemaj1 wrote:I have been a FIOS customer for several years. When I started the service, it took a promotion for Free Multiroom DVR for life. Somehow they did not include it in the order but made up by giving me other discounts. The last one is called VALUED CUSTOMER discount which is scheduled to expire soon. I am simply asking either to restore it or give me Free Multiroom DVR discount. I am having such a hard time communicating with them. My service has been so long that I cannot see billing statements years ago. I am debating whether to switch to Comcast or DISH NETWORK or negotiate with FIOS.
Just an fyi, these are peer to peer forums so Verizon won't respond about this.
Unfortunatly Verizon isnt very friendly with current customers when it comes to competitor matching regardless of how low the others might be or extending current offers that you have. I can guarantee you they won't give you a free multi room dvr.
Nothing wrong in trying for something else, but don't be shocked if they say, "there's nothing we can do."