You know--I went back and looked at when I upgraded to 50/25 and it was actually almost 3 years ago. But that does not change the issue, and I now remember the day they upgraded me and the speed was exactly the same for both the wireless laptop and the hardwired PC--we did not notice a change at with the upgrade. And I just find it odd that all of the times I called, nobody in tech support ever mentioned the router--only where the computer is, etc. What bothers me about this is that (1) I am very proactive when it comes to my services and charges--I really stay on top of things, so I do not think I ever misunderstood anything tech support ever told me--it is just that nobody ever told me my router should be replaced or that my speed had anything to do with the router and (2) I am fairly good with technology so it is not like I'm a total dummy. But when tech support tells me I am getting the highest speeds I can--I assumed it was because of other reasons then the router.
Lately I have been getting these promos to upgrade to 75, but until I received today's email, there was nothing in the promos indicating I could not get that speed because of the router. I think Verizon is becoming huge and making a ton of money (and will make even more after yesterday's Net Neutrality ruling) but they are not investing in customer service or tech support. You can actually now pay $15 more per month and get premium tech support 24/7. So does that mean we are getting worse tech support if we do not pay for premium? I was on hold for 45 minutes to talk to anyone today even when I was transferred. Three hours on the phone total.
