Suzanne7777 wrote:
Lately I have been getting these promos to upgrade to 75, but until I received today's email, there was nothing in the promos indicating I could not get that speed because of the router.
There is nothing in the promos because they only guarantee that speed for wired connections. If you don't get that speed with a wired connection then you have a legitimate complaint.
If you upgraded to a tier that is 100 or more then they automatically will supply a new router and also change the ont-router connection to ethernet otherwise they would not be able to achieve those speeds on wired connections.