I ordered one of these routers when I first received an e-mail about it from Verizon because I was hoping that it would provide my household with wider wireless coverage. I didn't replace my old Actiontec router after receiving it because I was waiting until my vacation at the end of December to do this. Well, on New Year's Eve my family were starting to complain about their loss of wireless connectivity so I installed the new router, then called Verizon support to refresh my IP because the new router wasn't connecting to the internet. Then my problems got worse. A couple of days later the new router started rebooting about once an hour. I called Verrizon support and they sent a tech out who replaced the router. "OK", I thought, "bad routers happen. Now everything should be OK". I was wrong. A couple of days later the new router just stopped working. All of the lights were on and everything looked "normal" but I couldn't ping Google or Verizon and any traceroute was failing. Oddly, I was able to SSH to my local machines (a Mac and a Linux desktop) but I couldn't even go to http://192.168.1.1 on the router. So, another call to Verizon. Another router. Everything fine for a couple of day, then it is all happening all over again. My wife and kids are REALLY getting annoyed (wife is muttering something about "never had this problem with Comcast"). I am sure that the Verizon techs are lying to us about this issue. Frustration level is getting very high. Router has lost service on 1/15 (once), 1/18 (once), and twice today (after midnight and again a short time before I started writing this post).
**bleep** Verizon. We pay a lot for this service. Fix it and be straight with your customers.