I experienced some intermittent connection drops, that increased over the past few days. I did a traceroute and I see it's at 3 different alter.net hops, with packetloss from 10-100%, usually 30%. Called verizon up and do the "have you tried turning it off and on" schpiel. Since my internet is generally connected, apparently it's working to them, and they said it would cost $91/half hour for a technician to come out if there was nothing wrong. In what world does it cost me extra to make sure a service I already pay for is working? And at that rate is almost a $400k/yr salary.
I can't believe I'm saying this, but I'm going back to Comcast. At least when I contacted tech support they actually fixed the problem without trying to gouge more money out of me.