jrich wrote:My Dell computer crashed and i had to reinstall windows software. Now I can't connect to FIOS. I know the router is working because the laptop I'm using now is on the same wireless network. It's probably something to do with settings, but I don't know what. If I can just connect and get to the Norton site, I believe I can retrieve all my missing files.
If you are trying to connect wirelessly you will need to set up the wireless connection on your computer. Most of the time a wired connection will connect without any user effort, but some times you have to go through the steps to set up a network connection. So, either way open network and sharing center and see if you can set up a network.
Also, this is a good reason for using an external hard drive instead of the cloud for backing up your computer.