I had FIOS for the past 3 years in my previous house and was EXTREMELY happy with the service. I just moved into a new (to me) house at the end of November which was built in 2005. There are currently 6 houses on my road. FIOS was installed on the roads surrounding my road but Verizon skipped my road for some reason. They did, however, install the orange flexible conduit underground in front of everyone's house, right next to boxes marked "Verizon".
When I called Verizon before moving, the customer service rep said she'd contact engineering and they'd take a look at it. I called back a couple of weeks later and another customer service rep said she saw in the notes that engineering looked and there's not enough "density" for them to install FIOS. I'm assuming this means they don't want to spend the money to run FIOS down our road because there's only 6 houses. Here's the funny part, I had a problem with my Verizon copper phone line when we moved in and they sent a technician out to fix the problem. When he was here I asked about the flexible orange conduit running down the road and splitting in front of everyone's house, right next to boxes marked "Verizon". He said the orange conduit was definitely installed for them to run the fiber optic lines for FIOS and we should have FIOS availability on our road.
In addition, last week the homebuilder installed a bunch of signs stating they will begin construction on 9 more houses on our road. Now we're up to 15 houses, you can't tell me Verizon doesn't want 15 new FIOS customers!
The customer service reps on the phone don't seem to be able to do anything for us except for just repeating over and over that their database says we can't have it. How can my neighbors and I get in contact with someone at Verizon to get the ball rolling on FIOS after the process seemed to already have started (orange conduit installed) but is now stalled?
PLEASE HELP!!!