I thought I was the only one and made a fresh post that was moved into here......the tech guys I have been speaking to have said they were unaware of any sort of problem that I was having.
I'll definitely keep complaining about this as well until they issue a statement verifying the problem and what they are going to do to remedy it.......my bill is far too steep to put up with this nonsense. That's not to bash the folks in tech support as they just may not know what to do.
The biggest issue I have with all this is that I paid $79.99 to upgrade to this MI424WR router only to have to go through this with no help beyond - "reset the router and all should be good."