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Re: Paying for 50Mbps, never ever get past 20's. Does anyone actually get even 35 or 40Mbps?

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I'm running into the same issue.  75/35 but uploads are never where they should be.  Downstream is perfect though.

 

It was fine in the past but has been acting up as of late; possibly the last several months.

 

I've been working with Verizon support for ~4 weeks now to get the issue resolved but it feels like I'm running in circles.

 

They're definitely working with me on it; I'm confident it's more an issue with something on their end and not mine due to all the things we've done and tested up to this point. (Already got a wall of text so won't detail all the steps we've gone through unless someone wants me to)

 

Upload speeds always slow down during late morning to evening time; dead of night and early morning are always fine (not 35Mbps but ~30Mbps which is acceptable) leading me to believe it's a BPON oversaturation issue that shows up during peak/prime time hours.

 

 

Now I just have to convince them to take a look at it.

 

They keep getting me to do the same basic troubleshooting steps so I feel like it's a different technician/NT every day instead of it being one person/team taking ownership seeing things through to resolution which is a bit frustrating.

 

Here's to hoping it gets solved soon.  I work on an IT help desk myself so I'm doing my best to be patient.


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