When I ordered my current verizon FIOS triple play, I was told by sales representative if I need to move, I can still keep my current contract (it is a two year agreement) and all services, that is one huge reason I siwthced it Verizon.
Now I'm going to move, everything start to screw up:
First, Verizon ask me start a whole new contract with higher price than my current contract and there is absolutely no way to keep my current service and contract,
Second, when I ordered my curretn TP bundle, part of the order is a free internet Router (it is not a rental fee waived! see my order details below), now verizon ask me to leave that router and pay monthly rent if I move. When I contact online customer service, they told me the 139.99 is installation and activation fee... it is obiously the 139.99 is price for router while 79.99 is for installation and 69.99 for activation; then she told me Verizon send new router agreement last year which I have never recieved......
FiOS Internet Installation Charge @ $79.99 | Fee Waived | |
Wireless Router @ $139.99 | Fee Waived | |
FiOS Internet Activation Fee @ $69.99 | Fee Waived |
As a result, If I'm not happy with all these additional fee and restrictions, I even have no choice to cancel the service since I signed two year agreement and I must per early termination fee; otherwise I must accept the rediculours new price with all new contract?
Just don't know what should I do now..