I switched from Direct Tv to Fios a month ago. Apon switching, the rep told me that Direct TV would be cancelled as soon as Fios started. I now see (in my bill) that that was not the case. When I called about the Direct TV charges, I was told to take it up with Direct TV. I called Direct TV to cancel and get my account credited, but all they could do was cancel the account. They told me to talk to Verizon about crediting the account as you were the ones that provided the misinformation. I am now being told that you cannot help me either. I would have loved to cancel Direct TV a month ago to save myself this trouble and money, but I was told that it would be handled. I would never willingly pay for two services while only using one. I need you (Verizon) to right this wrong as it was your side that provided the misinformation that led to the extra charges.
PS: I was told to submit an online complaint. This is the closest I could come to that.