Okay, I don't know if it's because I'm under a contract or because Fios is a better cable company, but these reps at your offices need some serious customer service training. No one is apologetic for THEIR mistakes, they talk to you as if you're a little child, and take back credits that was offered to me like 10 seconds ago! puts me on hold forever, never puts me through a "supervisor" and I don't know how it's okay to let customers hold for THAT LONG. I was on the phone for almost an hour, got a lady on the phone for about 35 mins and she did absolultely nothing to help me. The call was mostly dead air because she would do her "research".. after doing her "research"...whatever that is, she says that she can go ahead and credit me and tells me to hold on...and like 10 seconds later, she tells me.. well, we can't do anything for you. Really? I don't want to type up everything that has happened since I got my service, which was on January 14th but I'm having A LOT of problems with this company. I'm not sure if these reps are purposely putting me hold for a long time hoping that I'd give up .. which I did, because I can't hold on for someone that's NEVER going to pick up the phone. Does anyone even care? I've wasted my time and received no help in my situation!
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