Edit: We're in NJ. I noticed others are in NYC with the same issue.
Since about 2/23 our FiOS internet has been unusable. I work from home and my girlfriend has online classes, and these connection issues are making us furious since we cannot do anything with the connection dropping out.
The issue absolutely is with FiOS service, not our hardware, especially because I see others having the same problems. At random times while we're online, our Internet service purely stops working and we can't access any Web resources AT ALL. However, our router still has a green "Internet" light and 192.168.1.1 shows our Internet connection as "Good" (LOL).
A few minutes ago we noticed another sporadic outage thet started around 1:55AM. When I noticed it I ran two ping tests; one to the router, and one to google.com.
C:\Users\walleb>ping google.com -t
Pinging google.com [74.125.226.3] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.226.3: bytes=32 time=14ms TTL=57
Reply from 74.125.226.3: bytes=32 time=19ms TTL=57
Reply from 74.125.226.3: bytes=32 time=16ms TTL=57
Request timed out.
Request timed out.
Reply from 74.125.226.3: bytes=32 time=18ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.226.3: bytes=32 time=25ms TTL=57
Reply from 74.125.226.3: bytes=32 time=16ms TTL=57
Reply from 74.125.226.3: bytes=32 time=17ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.226.3: bytes=32 time=22ms TTL=57
Request timed out.
Reply from 74.125.226.3: bytes=32 time=31ms TTL=57
Reply from 74.125.226.3: bytes=32 time=17ms TTL=57
Reply from 74.125.226.3: bytes=32 time=15ms TTL=57
Request timed out.
Reply from 74.125.226.3: bytes=32 time=16ms TTL=57
Reply from 74.125.226.3: bytes=32 time=19ms TTL=57
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.226.3: bytes=32 time=14ms TTL=57
Obviously this is not indicitive of a GOOD connection. Look how sporadic that is. Below is the simultaneous ping test to our router:
C:\Users\walleb>ping 192.168.1.1 -t
Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=6ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=7ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
...
I was on chat last night with Verizon support and they just told me the usual crap... reset the router, power cycle it, reset our signal, etc... When will this be fixed? I cannot perform my job from home with these issues nor can my girlfriend do her final exams this week.
I'll be swiftly canceling this "service" if it's not fixed ASAP. What are we paying for?
P.S. FiOS TV works fine.