Hello guys,
So I was able to contact Verizon today.
The rep on the phone told me that they will 100% need to send someone out for this issue. Just wonderful.
This will be interesting. Verizon is doing something where the technician will not enter a home due to COVID. They claim they will do everything they possibly can outside of the client's home and if any work were to be done inside the home, then the technician will thoroughly instruct you on what to do. The rep on the phone told me that they will look at the box across the street from me (which I don't know what that will do but okay).
So now I am looking at a possible $99 charge for this technician if they need to go "further" in their diagnostics I was told. Which I am not paying. After calming myself, I asked this fast-talking rep as to why, after 13 years of having service, that the internet decides to be difficult and the answer was "because the wiring is so old that the new technology can't handle it". So if that was the case, then why was all of this new technology sent to us (FIOS TV One and G3100 Router) if the existing wiring couldn't handle it? Unreal man.
As far as the charge for the technician goes, I can decline any "paid" work that the tech will want to charge for. It is really up to the technician as to what they want to charge for. Have to wait until April 19th to have this person come out.
Will come back with updates. Stay strong and safe folks.