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Trouble using Cisco IP Communicator

I work from home and use Cisco IP Communicator as my "phone."  Everything worked just fine for nearly a year, until two weeks ago when suddenly I could not hear the person at the other end of my calls.  When dialing out I get a dial tone but I don't hear the other line ring.  The call does complete.  The person at the other end can hear me but I can't hear them.  I connect to my corporate network using VPN.  This issue happens both wired and wirelessly.  My router is an Actiontek MI424WR.  Computer is a laptop running Windows 7 Pro.  I'm guessing it has something to do with port forwarding and/or inbound traffic, though I haven't changed any settings.  IP Communicator works if I connect to another network, e.g. at a store with WiFi access.  I only have this problem at home.

 

Since this is affecting my ability to do my job, I'm anxious for a quick solution.


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