I recently joined Verizon FIOS and was initially told by the door to door rep that the activation fee would be waived within few days of joining, so I called the verizon agent a day after joining, on April 27th and was promised by her that my internet activation fee will be waived. However the change was not reflected on the bill for many days. On calling again, I was told there was no record of what the other agent talked to me about and that the Activation fee could not be waived. I called again on May 6, and was promised by cutomer service that some other agent will call me and will fix this issue, since the first agent had promised already but no one has called me so far. It has been very frustrating to call so many times and to repeat the story over and over. I've never had such a bad Customer Service experience with any other organization and i certainly did not expect Verizon to have so. It is so hard to find an agent online and even when you find one online, they seem to behave as if they don't know anything since there is no record of any conversation we have had earlier. I've lost trust on them and am planning to cancel my service and join Xfinity back. Fortunately, i'm still in my first month of trial.
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