It is wireless. My Modem/Router they provided me is upstairs and my laptop/desk is downstairs. I have the Modem/router on the railing upstairs where I can see it so nothing is blocking it. I had Time Warner for five years and it worked perfect with no problem at all. I only switched because Time Warner kept jacking with my bill. So I decided to have Verizon Fios installed. Same set up with constant VPN disconnecting. About every 5 or 10 minutes it drops.
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