I have called Verizon a couple of times about the poor connection to Netflix. They go through the standard procedure of checking my internet connection, blah blah blah, but the problem doesn't go away. Today I asked for the email address for consumer affairs. Apparently they don't have one, because why would a company want to know if their customers had a problem that could cause them to take their business elsewhere? I was told to post in the forum, and Verizon would read my post. So here goes. Verizon, I hope you get this message loud and clear. I pay Netflix to send movies over my internet connection. I pay you for that internet connection. I don't have a problem getting Netflix on other networks, such as when I'm at the home of a friend who has a different internet provider, so I think it's safe to assume that the constant buffering I experience at home is Verizon's problem, not Netflix's. Judging from the number of posts on this forum, as well as a multitude of reports in the news media, I think it's safe to assume I am not your only customer experiencing this problem. So, here's my message: FIX THE PROBLEM OR LOSE THIS CUSTOMER. My patience is wearing thin, and I am not a schmuck. There are too many other internet providers out there to continue paying you my hard earned dollars to NOT provide me with good service.
↧