So unfortunately no one has reached out to me yet and to the date the issue is not resolved.
But wait it gets more interesting! Couple days ago I received a paper bill saying I have negative balance (i.e. overpaid) but then I received an email bill that says I owe something. It would probably help to login online and check the real bill and perhaps pay it but my login still doesn't work.
Another weirdest thing is that my original community id ("hhmymuss") no longer works, it says the account is not activated even though it somehow posted this thread.