We've had recurring connection problems since we joined Verizon a few years ago and not really sure what to do at this point. We have a coaxle cable broadband connection, and every year right around this time, we start having problems with the broadband connection dropping daily between about 1-5pm. It never happens during winter.
Once this happens, going through all the troubleshooting and the inhome agent, it seems that for some reason the connection to our house just seems to disconnect and it cuts off both internet and tv. The only fix we have found is to reset the ONT box at the wall, but it is only a temporary fix and pretty annoying to do it multiple times every day. After a reset, the connection will be restored for a few minutes, and then cut out again. Reset the ONT and it does it again.
After numerous attempts to have this resolved over the phone, Verizon finally sent a new router, which we installed yesterday. Things worked fine and then today the same thing as before. Around 2pm, the connection drops. Reset by ONT, it comes back on for a few minutes, then drops again. Around 5pm, the connection comes back and stays back on. It's the same pattern we've had as before.
Added to the problem is that cell phone service where we are is pretty bad. When the connection goes down, so does our wi-fi calling, and makes it really hard to talk to customer service. And calling when the connection is up, it's been really dificult to convince Verizon that anything is actually wrong. And also when we do call them, most of them the tech reps will want to go through all the usual connection tests that we already know don't solve the problem permanently.
Any suggestions? One thing I had tried was changing the channel used by the router, but just like resetting the ONT, it's only a temporary fix.
