try using a modem which isn't verizon and hook it up to a NETGEAR 802.11AC router. Should be first thing you should do. Secound upgrade to 75\35mbps or 160\75mbps internet. If you still have issues than verizon is cause of all you trouble and you should change to a different provider like att new triple play if possible which they offer. This is your best cause of action from my point of view.
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