The bottom line is still the same - we are not getting the service and performance we are paying for.
This is an old problem that has been going on for many months. There is no evidence indicating it will be resolved any time soon. I had thought that writing to the FCC & BBB might help, but those efforts by me and others appear to be fruitless.
It looks to me like our choices are to either shut up about this, hope for the best, and just keep paying Verizon (and Netflix), or switch providers. In my case I am fortunate to have an alternative provider available (Cox), so for me option 2 is becoming increasingly attractive.