I have been trying to get bandwidth problem fixed with Verizon for a long time.
I like to play streaming games from Big Fish Games.
They have worked very hard to provide me with answers to game access problems which are due to huge Verizon fluctuation in bandwidth. After many "We will fix your problem" responses from Verizon Technical Support that always ends up with the suggestion to contact VERIZON PREMIUM SUPPORT, which is of course a charge service, I wrote a letter to Verizon Customer Service which prompted a deluge of technical support that instantly fixed my problem for about a week and a half. Now I am going through the same merry go round to get a basic bandwidth problem fixed on a permanent basis! Anyone want to take this one on? Yes, their server is outputting at rated or better speeds but tests have proven that my bandwidth varies from 12,000+ bps to 31 bps that varies minute to minute.