I do not know about the OP's problem/issue, but
moab3579 wrote:
Model: MI424-WR
Firmware version: 4.0.16.1.56.0.10.14.4
Hardware version: D
I intend to open up another call with Verizon and ask to have the modem swapped out.
I have viewed the log (System Monitoring > Advanced Status > System Logging), but I don't know how to decipher the log entries and determine if any of them are meaningful or point to a root cause.
I point you to to http://www.dslreports.com/faq/16233