Hi guys - looking for some advice on who to speak to in order to solve my problems.
I moved to a new apartment yesterday and had a Fios installation scheduled for Monday morning. I preferred the weekend, since Monday morning causes me to miss work.
This morning, I called Verizon to see if there were any cancellations today - they told me yes! And they could install between 1pm and 4pm today.
I reschedule all my plans today to make sure I'm home during those hours, and let my boss know that I'll be into work at a normal time tomorrow. 4pm passes by, and no sign of Verizon. I call up the support number, ask them what is happening, and they said that they won't be able to install my services today. If I didn't call them, I apparently would've just continued to wait - no email, no call, no notification at all that my appointment had been canceled or no reason. It seems ridiculous that my installation would be canceled when they scheduled it for me only a few hours earlier.
Then, to make it worse, they will no longer give me back by Monday morning appointment. So they rescheduled me, didn't show (and didn't tell me they weren't showing until I called them), and give away my original appointment and now I won't be able to have internet this week.
I've never been a Verizon customer before, and despite my best efforts to become one, it seems like they are doing quite a lot to ensure that I don't. I've never experienced such awful service before.
Is there a particular department I can lodge a complaint to? Or even to get an explanation of why any of this happened? I'm just so incredibly frustrated right now and I feel entirely helpless, because no one I talk to has answers for anything whatsoever.