Welcome to My HELL! ... I have only had verizon FIOS for the last month and am about 2 days away from saying goodbye! .. I have never dealt with such poor quality service and product ... my speed tests show a wonderful 50 down and 25+ up speeds .. sometimes the down speeds will drop to as low as 20 (which is still great speeds on paper) ... so going from webpage to webpage is nice and fast ... but as soon as you try to stream anything (youtube, hulu, netflix) the fios internet is useless ... called Tech Support .. cant fix the problem .. said they could run diagnostics on my PC .. my PC is top of the line and has never had issues streaming through any other ISP .. also have same problem on Panasonic SMART TV and PS3 using the streaming apps .. BUFFERING! BUFFERING! .. but my speeds still show they are good and strong ... well TECH SUPPORT cant help with that problem because the devices i am using are not their products ..... well the problem is you, so FIX IT!
how is it that i have had several different internet providers (att, cox, twc) and have never had issues .. if i have 15down/5up internet through your competitors, it never buffered even when watching HD content ... but FIOS is all about BUFFERING! ... so they are sending me a new router .. we will see if that helps ... but I doubt it
another thing is my iPhone 5 will connect to the wi-fi, but i only get like 1 down and practically 0.01 up .. basically useless, when the iphone 5 has the higher quality internet chip .. my Verizon iphone, wont work with my Verizon router, which wont work with my Verizon internet! .. amazing product you have VERIZON! .. so now i just use my mobile data on my phone, while in my home .. even though i have unlimited data, it seems to slow down when I surpass 2gb of data and start running the data up ..
I am done with you and ALL of your products! my mobile is due for upgrade and I will be leaving to go elsewhere .. even though i have unlimited data (which i know you throttle my speeds) and will be sending back my TV and phone along with your CRAPPY FIOS product .,.. Im sure its not much to you, but my $300+ per month (mobile/home products) will be spent elsewhere!
EVERYONE is having a problem with your product .. so why dont you ackowledge the problem is on your end and FIX IT!
