I am moving this weekend, and I came to the Verizon website to have my service switched from my old address to my new address. I logged in, hit the "Moving?" button under the "My Verizon" menu, and went through the prompts to get service set up. One of the last steps was choosing an installation date for the new home and a service termination date for my old home. So I clicked on Friday, July 26 in the afternoon for the installation date, and Tuesday, July 30 for the termination date.
After I confirmed the order, I was informed that my installation time was no longer available, and had been rescheduled to Wednesday, July 24 (today) at 1pm. I was trying to figure out how to change the installation appointment, but my internet went out. I tried resetting the router, and resetting my computer, but no luck. I checked the TV, and found that my cable was no longer working either.
I called Verizon, and they informed me that my service had been cancelled. I spent three hours on the phone trying to get it reconnected. I was informed that my account had been closed, that I no longer have access to the email address I used under that account, and that I would have to set up a new account and incur new costs to get my internet back up. After going through the process of trying to set up a new account - which included having to get a credit check for some reason -my internet is still not working properly. I work from home, and I need to have internet access. I had to miss a day of work to try - unsuccessfully - to get my service working again.
Why would the system be set up to allow something the like this to happen? Why wouldn't somebody call to confirm that the service was OK to terminate before the requested date? Why should be it be so hard to undo something that - at the time - had happened fifteen minutes prior?
This was incredibly disruptive and aggrevating, and the absolute last thing I wanted to have to worry about as I try to move.