Ok, in all fairness, I did do the above speed test (http://www.speedtest.net/) via a VPN tunnel to work, which I understand is outside the control of Verizon. So, I did another test via a non-VPN connected computer on my home network. Those tests produced much better results; 37/32. However, those results are definitely not the paid for upgrades to 75/35. So, I'm still not sure what I'm paying extra for. Maybe fronting money Verizon system upgrades?
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