Ok the problem was solved. After over an hour from the beginning to end. I suggest that if youre going to go for the upgrade and for some reason using the channel 500 remote button push does not work and/or the verizon web page upgrade button fails, that you DO NOT USE LIVE CHAT! Call the 800 number and speak to someone who knows what they are doing. At least there you can get a feeling of whether the person on the other end is competent. BTW i did not get cut off..LOL even though I did in live chat. I htink 'Flo' saw what a huge problem this was and 'accidently' turnred the power off on her PC/MAC?
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