Here is the fax number
888-471-4935
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Re: Upload Proof of Residency.... upload link will not work... stays blank
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Gigabit fake Internet Speed (10 Times)
I have subscribed to Gigabit intenet plan with verizon router (fios quantum gateway AC1750) purchased from them. Initially checked speed results from Verizon website and it came out around 950 Mbps and I was so happy :-)
But when i use laptop to connect work or watching any live steaming sites then speed was awful, so I decided to check speed results again in different websites and results are shocking. Verizon speeds are 10 Times more than other websites, all tests are with LAN connection in windows laptop.
1) http://speedtest.xfinity.com
Download 93.83 Mbps / Upload 108.81 Mbps
2) http://speedtest.googlefiber.net
Download 94.10 Mbps / Upload 98.40 Mbps
3) http://beta.speedtest.net/result/6536466791
Download 94.59 Mbps / Upload 95.28 Mbps
Download 95 Mbps
5) https://www.verizon.com/SpeedTest/routertest.aspx
Download 946.54Mbps / Upload 700.16Mbps
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Re: Gigabit fake Internet Speed (10 Times)
Yes the numbers are squed. Verizon's speedtest is a closed proprietary server. Not the usual ones that have direct connection issues such as congestion and slow downs and loss hops, unreachable sites and the assorted other issues wit true speed tests.
However Verizon only accepts their own numbers from their own server.
I have had the funny tech service call after I upped to gigabyte of having the guy tell me that "what am I complaining about? You had 15/1 with Time Warner Cable, and 150/150 with fios and now because it is 770/640 you complain"?
I pointed out I pay for 1024/1024 before limitations of the devices of 940/880 and not 50% less than that.
But fios engineer's did up my speed to around 920/770 so I am happy with the speed since I never use that much.
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Re: Connecting to Netflix with new router
Ndiscuillo wrote:I just installed my new router and cannot access Netflix wirelessly on my smart tv. I think Netflix is still recognizing the old router. How can I change this?
This is more of a netflix issue but I will try and get you going.
In the tv's wifi setting you need only change the wifi address to your new routers ssid from the new router. And use the new password.
The older router had a different ssid and password for the wifi. So it looks for it instead of your new router.
A work around is also to go into the routers settings and changed the SSID and password to the old SSID and password, from the new one that is being broadcast.
Good Luck
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Re: how can i get a light technician to premise check my install?
https://www.dslreports.com/forum/r31557658-ONT-Verizon-FiOS-G2100-NEW-ONT-Gateway-Information
Here is a forum post that may interest you. Just a little information for you to think about.
Good Luck
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Re: how do you get fios to correct it's routing?
I see you posted at DSLReports under a different name. And stated you were happy now and upgraded your review of fios.
Glad it all worked out 
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Re: how can i get a light technician to premise check my install?
some new 1-2g capable ont+router box would not have mattered.
it's not good to falsely raise people's expectation here on next gen
as I intentinally got the old dumb layer-2 ont to maintain my privacy.
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Yahoo not responding?
I have a 6 month old laptop and within the last several weeks if I am on Yahoo(my homepage) or facebook suddenly I see that everything has stopped. I look up to webaddress area and it says"yahoo is not responding" or "facebook is not responding"
What is this all about? Is it my internet connection? It even happens when I am wired.
I am not savvy about cocmputers, so it really frustrates me when I don't know what to do! Thank you for any help.
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Re: how can i get a light technician to premise check my install?
joe-nyc wrote:some new 1-2g capable ont+router box would not have mattered.
it's not good to falsely raise people's expectation here on next gen
as I intentinally got the old dumb layer-2 ont to maintain my privacy.
That was not the point of my post. It was something for you to look at.
Who knows when it woulld be available but it shows promise. And try and relax.
I have no idea what was installed at your apartment complex. In fact you would not really get much of a choice of ONT the installer provides. Its the luck of the draw.
My own install was an ancent ONT big and bulky but the installer said it was capable of gig service.
Personally I don't care who you are so your privacy is secure.
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Re: Yahoo not responding?
kbwaggingtails wrote:I have a 6 month old laptop and within the last several weeks if I am on Yahoo(my homepage) or facebook suddenly I see that everything has stopped. I look up to webaddress area and it says"yahoo is not responding" or "facebook is not responding"
What is this all about? Is it my internet connection? It even happens when I am wired.
I am not savvy about cocmputers, so it really frustrates me when I don't know what to do! Thank you for any help.
There can be different reasons for the issue. Ocassionally a web portal will stop resonding on its own. Other times the service at your home can have a burp. But will generally connect back quickly, internet congestion is another reason, and of course it can be site error.
the link above can tell you in the trace what the issues may be.
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Re: Gigabit Internet problem
Moved to separate topic for greater exposure
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Slow Gigabit Internet Problem
If it ain't broke, don't fix it. I had 300/300Mbps and was very happy. Then Verizon offered me Gigabit service for $70 less per month. How could I say no to that?
I immediately noticed sporadic performance from device to device (laptops, iPhones, iPads, etc.). The Verizon speed test sporadically shows 950/950 to the router but sometimes times out and fails altogether. The device test is absurd showing results in the 120Mbps range at times...and others timing out. You can visibily see the speed test take off then very long pauses, which pulls down the avg speed. And yes, many of the tests were run direct connected to the router wired via GigeE port on a couple of different laptops.
So I convinced Fios to roll a truck and a very nice tech came out and spent 4 hours at my house. His findings? Exactly the same as mine. He ran tests direct connected to the ONT and the tests were failing and showing 125Mbps. He saw the same sporadic performance with the router tests. He spent an hour or so on the phone with phone support (apparently not level II though...only his supervisor is allowed access to level II techs). He even had me reprovisioned back to 300/300 to see if that would get me back to where I was....it didn't. So he left me his cell and told me he'd have his supervisor escalate the matter because he could clearly see the problem, was able to replicate it, and felt bad that the performance was so bad.
That said, I never heard from his supervisor and he closed the ticket out. I ended up calling him and he did in fact get his boss to call me but his boss stuck to the party line - only the router test matters. No escalation. The ticket is closed as far as they are concerned.
So Verizon.....what gives? You broke my perfectly working 300/300 service, sent a tech out to find the performance to be exactly as I'm claiming (read: very poor) and are now digging in that your stupid router test proves that my service is just fine.
My two year contract just ended last week. I guess I need to speak the only language this company understands - canceling my service. I've had since they first rolled it out. When it works, I love it. When I have a problem, Verizon is an absolute nightmare to deal with.
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WiFi Problems with Verizon
Quantum Routers have WiFi problems?
I have a Verizon Fios G1100 Quantum Gateway Wireless Router (fios‑g1100 Daul)
and it keeps dropping the WiFi signal. I have to reboot the router frequently. Is anyone else having the problem? Also the WIFI speed is always poor.
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Re: Slow Gigabit Internet Problem
Hi hdtv4me,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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Re: Worst Customer Service experience ever.
Without a doubt Verizon Fios customer service is the WORST of any company in my 58 years living
Hari wrote:I have been trying to contact the customer service for the last two days. The website says 24/7 but it is a total lie. I waited on the line for more than 40 minutes on both these days. Cannot reach a human. Very very frustrating.
I recently changed to Verizon from Timewarner. That is the biggest mistake. Its just been two months now. First of all the wireless router/modem provided by Verizon is pathetic. Wireless connection is very very slow and it is a shock to me. My internet TV is not even able to stream for more than 10 minutes. I had no such problems when I had Timewarner. This is true and not a lie.
The only reason I shifted to Verizon, I added cable service and read that cable clarity is good in Verizon. But enough is enough. I cannot bear this non sense anymore.
Worthless Router/modem.
Worthless customer service.
When I want to order a new connection, a customer service agent speaks to me right away. But when we want to talk to someone on technical support, no one even picks the phone.
Now someone please tell me what is the procedure to disconnect from VERIZON.
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Re: Worst Customer Service experience ever.
you for real...if there is a contact number why don't you post it. You sound like a good verizon worker..I can't wait to get out of this verizon contract...they are nthe worst ever
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Re: how can i get a light technician to premise check my install?
In fact you would not really get much of a choice of ONT the installer provides. Its the luck of the draw.
a fact no longer in evidence. in 2017 verizon only uses the 1gig capable GPON ONT, not the ancient bpon 100mbps version, so new 50:50 installs no longer need fear having to "get lucky" and feel provoked into being upsold for expensive 1gig just to get a decent ont.
jon, please do us all a favor here and stop posting misleading outdated and irrelevant information. btw; forum unmasking is what trolls do when they have little else to contribute.
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Re: how can i get a light technician to premise check my install?
Let me explain something to you.
i post facts and always have.
you were not unmasked, if that was the case I would have posted your dsl reports name. However I did not.
and if you read anything at dsl reports that ont install has not been an absolute given. The only given is ethernet installation over a certain speed. If fios wishes to place an older ont in your home that is again their call. Not the customer.
Do me and others a big favor and stop posting inaccurate engineer requests and canceling the call before they arrive.
And like I said your ont choice will do absolutely nothing to give you privacy.
Anything inaccurate in my post please correct me. I don't like to post inaccurate information.
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Re: Worst Customer Service experience ever.
This thread you are replying to is 3 years old. Hopefully a moderator will lock it down.
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Re: WiFi Problems with Verizon
BlueMunoz wrote:Quantum Routers have WiFi problems?
I have a Verizon Fios G1100 Quantum Gateway Wireless Router (fios‑g1100 Daul)
and it keeps dropping the WiFi signal. I have to reboot the router frequently. Is anyone else having the problem? Also the WIFI speed is always poor.
You may want to call 1-800-VERIZON and have them replace it. Could be a bad router.
another thing you could do is get your own secondary router and either use that instead of the G1100 or use it in access point mode and just use the Quantum to get your dns and use your own router to assign ip addresses and for better wifi.
you could then turn off wifi on the quantum.
Good Luck
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