This morning, after my internet was down at least 3 hours, I contacted FIOS customer service. The agent was nice and spent about 45 minutes running through checklists on both my & FIOS ends but could not get internet up and running. He scheduled a technician to come between 10am-3pm today to resolve the issue.
At 3:20 pm I called Verizon to find out why the technician did not show, nor was there any communication from Verizon updating my status. On the first call the recording said wait 2-4 minutes. 15 minutes later someone got on the line and before I could say anything the line went dead. 2nd call: told wait is under 2 minutes. At about 2 minutes I can hear being transferred through and THERE IS A BUSY SIGNAL. *&^%$#@. 3RD CALL: Once again told wait is under 2 minutes and finally I am able to speak to someone. He reviews notes and says MY APPOINTMENT HAS BEEN CANCELLED BECAUSE IT WAS "A NETWORK PROBLEM". No one bothered to call or text me to say that or that the appointment was cancelled. When asked why the morning phone technician spent 45 minutes trying to get me up and running, and did not know it was "A NETWORK PROBLEM", he had no answer other than he will "elevate" the problem and the lack of communication.
TERRIBLE, TERRIBLE!!!!!!!
My time is as valuable as any Verizon employee's. If some one from Verizon reads this I expect to have a credit on my account for the time I wasted waiting for a non-existent technician, lack of communication, and the crummy phone customer service.